Before ordering tattoo or PMU supplies internationally, check the delivery country and the contents of your basket together. A destination that accepts a machine or cartridges may not accept pigments, creams or a kit containing them. Set your country first, choose the exact product options, then review the delivery method and total at checkout before paying.
Key takeaways
- Delivery eligibility depends on both destination and product type.
- Check the complete contents of a kit, including any liquid or cream.
- Use the final checkout amount to compare shipping options for your actual basket.
- Plan appointments around supplies already received; an estimated delivery window is not an arrival guarantee.
Start with the country where the parcel will arrive
Select your delivery country in the store before comparing prices or building a basket. Enter the full delivery address at checkout: seeing a country in a selector is only the start of the check. The options available for that address and those products are what matter when you place the order.
If a destination has been temporarily suspended, changing the currency will not make it deliverable. Check the current ATTO delivery destinations and restrictions before arranging an appointment around an incoming order.
A machine and a bottle can have different delivery options
Cartridges, machines and practice materials do not necessarily travel through the same shipping group as pigments, anesthetic paste, cleansers or aftercare creams. A kit belongs in this check too: the presence of a liquid or cream can change where the complete kit can be sent.
For example, ordinary eligible products can currently be ordered for Chile, Colombia and Mexico, while liquids and creams cannot. These restrictions concern delivery eligibility; they do not tell you whether a product suits your technique. Use the current policy for the destination list, then use the product page to choose the configuration you need.
If checkout offers no delivery method, review the basket before adding more items. Note the destination and exact products, including their selected options, and ask ATTO to check the order. Do not substitute another delivery country unless it is genuinely where the parcel will be received.
Choose the product option before comparing the total
A product name alone may leave out the decision that changes the order. Check the needle configuration and diameter, cartridge pack size, machine version or pigment shade you actually selected. Compare the final basket using the same quantities and options, rather than treating different packs as equivalent.
Then look at the shipping amount. An order with products from different shipping groups can have combined charges, so a rate seen for a cartridges-only basket may differ after adding pigment. Free-shipping thresholds also differ by destination. The shipping policy explains the current regional thresholds; checkout shows the rates for your order.
Before paying, read the currency shown beside the total and check whether any import charges are explicitly included. ATTO’s current policy assigns import duties and taxes to the buyer unless checkout explicitly includes them. Include those potential destination charges in your purchase decision rather than treating the item price as the complete delivered cost.
Read the unit beside the delivery estimate
Calendar days include weekends. Business days are working days, so the same numerical range means a different wait. ATTO’s current Latin America transit estimate is 12–30 calendar days after dispatch, approximately 8–22 business days. Use the estimate beside your selected delivery option for other regions.
Transit is the journey after dispatch. Customs processing and carrier delays can affect it, and the estimated range does not guarantee a particular arrival date. If a specific configuration is essential for an appointment, schedule from stock you already have or leave room for delivery uncertainty.
Keep a useful order record
Save the order confirmation with the selected options, delivery address and order number. After dispatch, follow the tracking details in the shipment notification. When asking about a parcel, send the order number and the issue you can see in tracking to ryan@attotattoo.com. That gives the team a specific order to check.
Frequently asked questions
Can I order cartridges if liquids cannot be shipped to my country?
Eligible cartridges may still be deliverable. Check the destination in the current policy and review the cartridge-only basket at checkout; do not assume the same delivery option applies after adding liquids or creams.
Why did shipping change when I added another product?
The added item may belong to a different shipping group. Shopify can combine the applicable charges, so review the final shipping amount for the complete order before paying.
Does a free-shipping threshold include import duties?
Free shipping concerns the delivery charge. Import duties and taxes may still apply unless checkout explicitly includes them. Check the current policy and the final order details for your destination.